Ink304 Privacy Policy – User Personal Data Protection

Ink304 is committed to protecting the privacy of every member who uses our platform. We recognise that your personal information is a trust that must be handled with full responsibility. This Privacy Policy is written in English to ensure clarity for our users and reflects our commitment to transparency and compliance with applicable data protection laws.

01.Personal Information We Collect

To provide a secure and high-quality ink304 platform experience, we collect several categories of personal information. We only collect information that is strictly necessary for the stated purposes.

We do not collect sensitive personal information such as medical records, religious beliefs, or sexual orientation under any circumstances.

02.How We Use Your Information

The data we collect is used responsibly and only for legitimate purposes. Below is a detailed explanation of how each data category is used by the ink304 platform:

• Account management: Your registration information is used to create and manage your ink304 account, ensure secure access, and allow you to log in to the platform.
• Financial transaction processing: Financial data is used solely to process your deposits and withdrawals safely and efficiently through integrated payment channels.
• Identity verification (KYC): Identity documents are used to verify your identity, ensure account security, and comply with anti-money laundering legal requirements.
• Service communications: Email address and phone number are used to send important notifications related to your account, transactions, and security updates.
• Fraud prevention: Technical data and activity records are analysed to detect and prevent any fraudulent activity or unauthorised access to your account.
• Platform improvement: Anonymised usage data is used to understand how users interact with our platform for the purpose of improving the user experience.
• Promotions and offers: With your consent, we may use your game preference information to offer promotions that are more relevant and tailored to your interests.

03.Sharing Information with Third Parties

Ink304 does not sell, rent, or disclose your personal information to any third party for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties:

• Payment service providers: Financial information required to be shared with payment providers such as FPX, DuitNow, TNG eWallet, GrabPay, and Boost solely for the purpose of processing your transactions.
• KYC service providers: Identity verification documents are shared with trusted and accredited KYC verification partners to meet legal compliance requirements.
• Legal authorities: We will disclose the required information to the relevant authorities when required to do so by law, court order, or valid legal process.
• Technical infrastructure providers: Cloud and cybersecurity service providers that help us operate the platform may process your data as part of the services they provide, subject to strict confidentiality agreements.

All third parties with whom we share data are required to comply with data protection standards equivalent to or stricter than those we apply ourselves.

04.Your Data Security and Protection

Ink304 continuously invests in the latest security technologies and procedures to ensure your personal data remains protected at all times. The key security measures we have implemented are as follows:

• 256-bit SSL encryption: All data transmitted between your device and ink304 servers is encrypted using the latest TLS/SSL protocols, ensuring no third party can intercept your information in transit.
• Two-factor authentication (2FA): 2FA is available for all member accounts to add an extra layer of security at login.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Encrypted data storage: All sensitive data is stored in encrypted databases with strict access controls, accessible only by authorised personnel.
• Regular security testing: The ink304 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

05.Cookies, Tracking, and Similar Technologies

Ink304 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as the platform cannot function without them.
• Performance cookies: Helps us understand how users interact with the platform for improvement purposes. Data collected is in aggregate form and does not identify individuals.
• Functional cookies: Saving your preferences such as language, display settings, and other options to provide a more personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity and to ensure your session remains secure throughout your time on the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the ink304 platform.

06.Data Storage and Retention Period

Ink304 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, subject to applicable legal requirements:

• Active account data: Retained for as long as your account is active and in use on the ink304 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legislation.
• KYC Documents: Retained for 5 years after account closure or the end of the business relationship, in accordance with legal compliance requirements.
• Security logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Data after account closure: When an account is closed, data that is no longer required will be securely deleted within 90 days, unless retention is required by law.

All stored data is protected by the same security measures regardless of how long it is retained.

07.Your Rights as a User

As an ink304 member and data subject, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the ink304 support team via Live Chat in the app or by email at [email protected]. We will process your request within 30 business days.

08.Child Data Protection

The ink304 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

09.Amendments to This Privacy Policy

Ink304 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements.

When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document
• Sending notifications to your registered email address regarding important changes
• Displaying in-app notices on ink304 for a minimum period of 14 days

Continued use of the ink304 platform after amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10.Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the ink304 privacy team is ready to assist you.